Migration from Call Log to Call History APIs #457
Description
Earlier today I received the following reminder via email:
Hi Developer,
We would like to inform you about an upcoming change to the Zoom Phone APIs and webhooks. According to our records, your application is currently using the legacy Call Log APIs and webhooks. As previously noted in our Developer Changelog and documentation, these legacy endpoints will be fully deprecated and sunset on May 30, 2026.
They will be replaced by the new Call History APIs and webhooks, which will offer enhanced functionality. To avoid disruption and ensure continued access to call data, we strongly recommend that you complete your migration to the Call History APIs and webhooks before the deprecation date.
What You Need to Do:
- Migrate to the new Call History APIs to maintain the same functionality and enhance performance. A migration guide is available here: Migrate Zoom Phone call logs APIs to call history
- Update your webhook integrations to use the new Call Element webhooks.
- Test the new interfaces as early as possible to ensure a seamless transition.
Deprecated APIs and Webhooks
Below are the details of the deprecated APIs and webhooks, along with their new replacements:
Deprecated APIs:
- Add a client code to a call log
- Delete a user's call log
- Get account's call logs
- Get call log details
- Get user's call logs
- Sync user's call logs
New APIs:
- Add a client code to a call history
- Delete a user's call history
- Get account's call history
- Get call history
- Get call element
- Get user's call history
- Sync user's call history
Deprecated Webhooks:
- phone.call_log_deleted
- phone.call_log_permanently_deleted
- phone.callee_call_log_completed
- phone.caller_call_log_completed
- phone.caller_call_history_deleted
- phone.callee_call_history_completed
- phone.caller_call_history_completed
New Webhooks:
- phone.call_element_deleted
- phone.callee_call_element_completed
- phone.caller_call_element_completed
The new Call History APIs and webhooks will provide more comprehensive and in-depth insights into the call path. To avoid any interruptions, please ensure that you migrate your integrations before May 30, 2026.
If you have any questions or need support, feel free to reach out to us via the Zoom Developer Forum.
Best regards,
The Zoom Developer Platform Team