Smart plugs disconnecting and not reconnecting

[DambusterWeb]

Hello there, wondered if anyone can help me with an issue I'm getting with my smart plugs disconnecting from the zigbee network and never reconnecting. If this isn't the right place to ask, please point me in the right direction.
I don't think there are any similar discussions that are still open.

The controller is a SONOFF Zigbee dongle attached to a raspberry pi running zigbee2mqtt.

The plugs are "Aurora AOne Zigbee" smart plugs, which also act as routers and mesh. These are distributed throughout an office with the controller basically central.

However seemingly at random, plugs become "unavailable", and then refuse to reconnect to the network, unless I replug them or resync them.

Logs show

warning 2024-11-11 11:44:10z2m: Failed to ping '0x00158d00047071c3' (attempt 1/1, ZCL command 0x00158d00047071c3/1 genBasic.read(["zclVersion"], {"timeout":10000,"disableResponse":false,"disableRecovery":true,"disableDefaultResponse":true,"direction":0,"reservedBits":0,"writeUndiv":false}) failed (Timeout - 53069 - 1 - 190 - 0 - 1 after 10000ms))

error 2024-11-11 11:44:33z2m: Publish 'get' 'state' to '0x00158d00047071c3' failed: 'Error: ZCL command 0x00158d00047071c3/1 genOnOff.read(["onOff"], {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":true,"direction":0,"reservedBits":0,"writeUndiv":false}) failed (Timeout - 53069 - 1 - 198 - 6 - 1 after 10000ms)'

You can see below in the map that the plugs that won't reconnect show a connection to the controller, but with 0 LQ.

I've tried endlessly changing settings in MQTT and updating, but it doesn't seem to have made any difference.
If I delete the plugs from zigbee2mqtt, then they repair and then function, but this also turns them off and on.

Happy to provide any further details, but I'm not sure what would be most useful.
Thanks in advanced.

[stephgosling]

I have a AU-A1ZBDSS as well and also hanging off a Sonoff Zigbee 3.0 USB Dongle Plus ( CP210x UART Bridge).

I see the same behaviour. It pairs, functions for a few weeks and then drops off the network.

The buttons are unresponsive and the only way to bring it back up is to cycle power to the circuit which obviously is less than ideal for every other device. They have direct LoS to another smart plug at ~3m distance, and are also are ~3m from another smart plug as well as the bridge itself with only a couple of inches of pine between those, so it's categorically not network, which otherwise is stable.

That is the state currently and tomorrow I will cycle the power without unpairing and see if they come back

[stephgosling]

ok this time it was on for about 6 hours, but only available for a few minutes after z2m was upgraded. It seems to me it's device side so I'm not sure how much anyone can help, but I must admit I'm a bit out of my depth reading the zstack debug output.

Might be bad hardware, I have another still in its box but the hassle of having to power everything down to reset/replace is a big barrier (again, not a z2m problem!)

Logs attached. The device in question is called socket-cabin-windows.

Any help gratefully appreciated!

Salient lines:

2025-10-01T17:36:49.409676+00:00 zeusnew npm[58294]: [2025-10-01 17:36:49] #033[34mdebug#033[39m: #011z2m: Active device 'socket-cabin-windows' was last seen '112003.12' minutes ago.
...
2025-10-01T17:36:51.670733+00:00 zeusnew npm[58294]: [2025-10-01 17:36:51] #033[34mdebug#033[39m: #011z2m: Device 'socket-cabin-windows' reconnected
2025-10-01T17:36:51.672323+00:00 zeusnew npm[58294]: [2025-10-01 17:36:51] #033[32minfo#033[39m: #011z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/socket-cabin-windows/availability', payload '{"state":"online"}'
2025-10-01T17:36:51.674292+00:00 zeusnew npm[58294]: [2025-10-01 17:36:51] #033[34mdebug#033[39m: #011zh:zstack:unpi:parser: --- parseNext []
2025-10-01T17:36:51.674890+00:00 zeusnew npm[58294]: [2025-10-01 17:36:51] #033[34mdebug#033[39m: #011z2m: Received Zigbee message from 'socket-cabin-windows', type 'readResponse', cluster 'genBasic', data '{"zclVersion":1}' from endpoint 1 with groupID 0
2025-10-01T17:36:51.676848+00:00 zeusnew npm[58294]: [2025-10-01 17:36:51] #033[34mdebug#033[39m: #011z2m: Successfully pinged 'socket-cabin-windows' (attempt 1/1)
...
2025-10-01T17:36:53.675792+00:00 zeusnew npm[58294]: [2025-10-01 17:36:53] #033[34mdebug#033[39m: #011z2m: Retrieving state of 'socket-cabin-windows' after reconnect
2025-10-01T17:36:53.688065+00:00 zeusnew npm[58294]: [2025-10-01 17:36:53] #033[34mdebug#033[39m: #011zh:controller:endpoint: ZCL command 0x00158d0003161701/1 genOnOff.read(["onOff"], {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":true,"direction":0,"reservedBits":0,"writeUndiv":false})
...
2025-10-01T17:37:02.551346+00:00 zeusnew npm[58294]: [2025-10-01 17:37:02] #033[34mdebug#033[39m: #011z2m: Received Zigbee message from 'socket-cabin-windows', type 'attributeReport', cluster 'haElectricalMeasurement', data '{"activePower":0}' from endpoint 1 with groupID 0
2025-10-01T17:37:02.555093+00:00 zeusnew npm[58294]: [2025-10-01 17:37:02] #033[32minfo#033[39m: #011z2m:mqtt: MQTT publish: topic 'zigbee2mqtt/socket-cabin-windows', payload '{"linkquality":60,"power_left":0,"power_right":0,"state_left":"OFF","state_right":"OFF","update":{"installed_version":22,"latest_version":22,"state":"idle"}}'
2025-10-01T17:37:13.192913+00:00 zeusnew npm[58294]: [2025-10-01 17:37:13] #033[34mdebug#033[39m: #011z2m:mqtt: Received MQTT message on 'zigbee2mqtt/socket-cabin-windows/set' with data '{"state_right": "ON"}'
2025-10-01T17:37:13.201649+00:00 zeusnew npm[58294]: [2025-10-01 17:37:13] #033[34mdebug#033[39m: #011z2m: Publishing 'set' 'state' to 'socket-cabin-windows'
2025-10-01T17:37:13.201978+00:00 zeusnew npm[58294]: [2025-10-01 17:37:13] #033[34mdebug#033[39m: #011zh:controller:endpoint: ZCL command 0x00158d0003161701/2 genOnOff.on({}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":false,"direction":0,"reservedBits":0,"writeUndiv":false})
...
a bunch more apparently normal stuff, including OTA request/responses then
...
10-01T17:37:46.492601+00:00 zeusnew npm[58294]: [2025-10-01 17:37:46] #033[34mdebug#033[39m: #011zh:zstack: Data confirm error (0x00158d0003161701:63677,233,4)
2025-10-01T17:37:46.494483+00:00 zeusnew npm[58294]: [2025-10-01 17:37:46] #033[34mdebug#033[39m: #011zh:zstack: sendZclFrameToEndpointInternal 0x00158d0003161701:63677/1 (0,0,1)
2025-10-01T17:37:46.495681+00:00 zeusnew npm[58294]: [2025-10-01 17:37:46] #033[34mdebug#033[39m: #011zh:zstack:znp: --> SREQ: AF - dataRequest - {"dstaddr":63677,"destendpoint":1,"srcendpoint":1,"clusterid":6,"transid":31,"options":0,"radius":30,"len":3,"data":{"type":"Buffer","data":[1,22,1]}}
2025-10-01T17:37:46.496467+00:00 zeusnew npm[58294]: [2025-10-01 17:37:46] #033[34mdebug#033[39m: #011zh:zstack:unpi:writer: --> frame [254,13,36,1,189,248,1,1,6,0,31,0,30,3,1,22,1,127]
2025-10-01T17:37:46.631024+00:00 zeusnew npm[58294]: [2025-10-01 17:37:46] #033[34mdebug#033[39m: #011zh:controller:endpoint: Error: ZCL command 0x00158d0003161701/2 genOnOff.on({}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":false,"direction":0,"reservedBits":0,"writeUndiv":false}) failed (Data request failed with error: 'MAC no ack' (233))
2025-10-01T17:37:46.631326+00:00 zeusnew npm[58294]:     at ZStackAdapter.sendZclFrameToEndpointInternal (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:594:23)
2025-10-01T17:37:46.631581+00:00 zeusnew npm[58294]:     at ZStackAdapter.sendZclFrameToEndpointInternal (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:692:20)
2025-10-01T17:37:46.631973+00:00 zeusnew npm[58294]: message repeated 3 times: [     at ZStackAdapter.sendZclFrameToEndpointInternal (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:692:20)]
2025-10-01T17:37:46.632080+00:00 zeusnew npm[58294]:     at /opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:492:20
2025-10-01T17:37:46.632275+00:00 zeusnew npm[58294]:     at Queue.execute (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/utils/queue.ts:36:20)
2025-10-01T17:37:46.632473+00:00 zeusnew npm[58294]:     at ZStackAdapter.sendZclFrameToEndpoint (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:490:16)
2025-10-01T17:37:46.632715+00:00 zeusnew npm[58294]:     at Request.send (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/controller/helpers/request.ts:86:25)
2025-10-01T17:37:46.632848+00:00 zeusnew npm[58294]:     at Endpoint.sendRequest (/opt/zigbee2mqtt/node_modules/.pnpm/[email protected]/node_modules/zigbee-herdsman/src/controller/model/endpoint.ts:360:20)
2025-10-01T17:37:46.633103+00:00 zeusnew npm[58294]: [2025-10-01 17:37:46] #033[31merror#033[39m: #011z2m: Publish 'set' 'state' to 'socket-cabin-windows' failed: 'Error: ZCL command 0x00158d0003161701/2 genOnOff.on({}, {"timeout":10000,"disableResponse":false,"disableRecovery":false,"disableDefaultResponse":false,"direction":0,"reservedBits":0,"writeUndiv":false}) failed (Data request failed with error: 'MAC no ack' (233))'

derp.gz

[stephgosling]

@DambusterWeb what (if anything) are you using on top of z2m? I have just cycled everything again and my sockets were responding to z2m just fine but have hung now (with the LEDs lit for the first time) when issuing a command via openhab

[eigenphase]

I am having the same frustrations but I now found that it's indeed just all Smartplugs but nothing else:

The first three are 3RSP02028BZ (Third Reality Power Monitoring), the next three are 3RSP019BZ (the normal Third Reality) and the seventh is actually an Osram AB3257001NJ.

What follows is a hardwired Zigbee valve and a couple of Inovelli switches; I have many more and they all work perfectly as can be seen.

In total I have 72 Zigbee devices. Why the f@#&$^%!@$ are only the smart switches not working?