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‎docs/frequently-asked-questions.md‎

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title: Frequently Asked Questions
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description: Common questions about availability, security, setup, payments, plans, and integrations.
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# Frequently Asked Questions
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\# Frequently Asked Questions
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\## Is elmah.io highly available?
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## Is elmah.io highly available?
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Yes. The service runs on Azure with multi-datacenter redundancy. Data is stored in clustered backends for resilience.
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\## Is elmah.io secure?
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## Is elmah.io secure?
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Yes. HTTPS in transit only. Operational security is reviewed with external specialists. Never share API keys or log IDs. See https://elmah.io/security/ for details.
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\## Which frameworks and languages are supported?
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## Which frameworks and languages are supported?
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elmah.io support mosts web and logg frameworks. Official integrations exist for log4net, NLog, Serilog, Microsoft.Extensions.Logging, ASP.NET Core, JavaScript, and more. Other languages can send logs via the REST API.
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\## Can I browse errors without opening the web app?
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## Can I browse errors without opening the web app?
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Yes. Options include rules that email or call webhooks, install an app for Microsoft Teams, Slack, and more, the Visual Studio extension, and the public REST API.
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\## My log is noisy. How do I regain control?
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## My log is noisy. How do I regain control?
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Hide or delete individual errors, clear the log from settings, and use Ignore Filters or Business Rules to suppress known noise.
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\## What is the difference between ELMAH and elmah.io?
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## What is the difference between ELMAH and elmah.io?
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ELMAH is the original open-source error logging library for .NET. elmah.io is a hosted logging and monitoring platform that integrates with ELMAH and many other frameworks.
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\## Is elmah.io built by the ELMAH maintainers?
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## Is elmah.io built by the ELMAH maintainers?
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No. Different teams. Collaboration exists on open-source components where relevant.
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\## Is elmah.io open source?
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## Is elmah.io open source?
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The core platform and websites are closed-source. Client libraries and several components are open-sourced. Contributions to other OSS projects are ongoing.
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\## The API key and Log ID dialog did not show during install in ASP.NET. Why?
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## The API key and Log ID dialog did not show during install in ASP.NET. Why?
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Likely causes: existing `<errorlog>` config already present, or PowerShell execution policy blocked the NuGet `install.ps1`. Run Visual Studio as admin or adjust ExecutionPolicy.
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\## Can I try elmah.io for free?
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## Can I try elmah.io for free?
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Yes. 21-day free trial. No credit card required.
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\## Can I upgrade or downgrade later?
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## Can I upgrade or downgrade later?
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Yes. Upgrades prorate the difference. Downgrades take effect at the next billing cycle.
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\## Do you offer refunds?
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## Do you offer refunds?
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Yes. Full refund within 14 days. Outside that window, subscriptions are prepaid and non-refundable for the remaining period. See https://elmah.io/legal/refund-policy/.
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\## What currency do you charge in?
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## What currency do you charge in?
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USD. Taxes may apply depending on country.
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\## Do you support invoicing and alternative payments?
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## Do you support invoicing and alternative payments?
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Manual invoices are available on annual Business+ and Enterprise plans. Card payments always produce downloadable/emailed invoices. Check support for wire transfer, PayPal, or checks on eligible plans.
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\## Do you provide custom plans?
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## Do you provide custom plans?
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Yes. Contact support to tailor limits, compliance, or procurement needs.
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\## Does it take much to get started?
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## Does it take much to get started?
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No. Install a NuGet package and configure a key. Typical setup takes a few minutes.
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\## What is the difference between applications and messages?
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## What is the difference between applications and messages?
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Messages are individual log entries. Applications are containers used to group messages.
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\## Why is elmah.io cheaper than some alternatives?
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## Why is elmah.io cheaper than some alternatives?
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Focus on .NET and targeted features reduces scope and cost versus multi-language platforms.
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\## How do I cancel?
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## How do I cancel?
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Cancel anytime from organization settings. Access continues until the end of the paid period.
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## Where can I ask other questions?
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\## Where can I ask other questions?
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Open chat in the app or contact support. Responses come from developers.
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Open chat in the app or contact support. Responses come from developers.

‎docs/plans-and-pricing.md‎

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title: Plans and Pricing
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description: Learn about elmah.io subscription plans, pricing, and included features.
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# Plans and Pricing
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\# Plans and Pricing
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elmah.io offers five subscription plans designed for different team sizes and workloads. All plans include secure error logging, daily backups, and developer-focused support. You can switch between \*\*monthly\*\* and \*\*annual\*\* billing. Annual billing provides a 10% discount.
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elmah.io offers five subscription plans designed for different team sizes and workloads. All plans include secure error logging, daily backups, and developer-focused support. You can switch between **monthly** and **annual** billing. Annual billing provides a 10% discount.
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The available plans are:
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\*\*Startup Plan\*\*
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**Startup Plan**
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Price: $17/month (annual) or $19/month (monthly)
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Features:
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\- 1 user – One person can access the logs on elmah.io.
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\- Unlimited applications – Log data from as many applications as needed.
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\- 1,000 messages per month – Logged error or information messages.
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\- 40 emails per month – Notifications for new errors (daily digests excluded).
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\- 7 days retention – Messages are automatically deleted after 7 days.
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\- SSL encryption – 256-bit encrypted connections for secure message transfer.
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\- Visual Studio Integration – Browse and manage logs directly from Visual Studio.
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\- Daily Backup – Automatic backups in a separate geographic region.
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\- Developer Support – Direct chat support from developers.
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\- Invoices – Downloadable and emailed invoices for card payments.
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\*\*Small Business Plan\*\*
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- 1 user - One person can access the logs on elmah.io.
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- Unlimited applications - Log data from as many applications as needed.
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- 1,000 messages per month - Logged error or information messages.
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- 40 emails per month - Notifications for new errors (daily digests excluded).
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- 7 days retention - Messages are automatically deleted after 7 days.
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- SSL encryption - 256-bit encrypted connections for secure message transfer.
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- Visual Studio Integration - Browse and manage logs directly from Visual Studio.
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- Daily Backup - Automatic backups in a separate geographic region.
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- Developer Support - Direct chat support from developers.
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- Invoices - Downloadable and emailed invoices for card payments.
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**Small Business Plan**
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Price: $26/month (annual) or $29/month (monthly)
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Includes everything in Startup, plus:
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- 3 users.
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- 10,000 messages per month.
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- 400 emails per month.
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- 30 days retention.
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- Business Rules - Create rules to ignore specific errors, send alerts, or call APIs.
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\- 3 users.
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\- 10,000 messages per month.
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\- 400 emails per month.
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\- 30 days retention.
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\- Business Rules – Create rules to ignore specific errors, send alerts, or call APIs.
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\*\*Business Plan\*\*
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**Business Plan**
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Price: $44/month (annual) or $49/month (monthly)
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Includes everything in Small Business, plus:
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- 20 users.
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- 50,000 messages per month.
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- 2,000 emails per month.
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- Goodie Bag - Discounts on developer tools like MyGet, Entity Framework Profiler, and NDepend.
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- Uptime Checks (5) - Monitor endpoints from 5 global locations every 5 minutes.
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- App Store - Integrations with Slack, GitHub, and over 2,000 services via Zapier.
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- Deployment Tracking - Track releases and analyze error frequency per deployment.
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\- 20 users.
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\- 50,000 messages per month.
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\- 2,000 emails per month.
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\- Goodie Bag – Discounts on developer tools like MyGet, Entity Framework Profiler, and NDepend.
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\- Uptime Checks (5) – Monitor endpoints from 5 global locations every 5 minutes.
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\- App Store – Integrations with Slack, GitHub, and over 2,000 services via Zapier.
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\- Deployment Tracking – Track releases and analyze error frequency per deployment.
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\*\*Business+ Plan\*\*
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**Business+ Plan**
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Price: $89/month (annual) or $99/month (monthly)
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Includes everything in Business, plus:
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- Unlimited users and applications.
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- 250,000 messages per month.
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- 10,000 emails per month.
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- 90 days retention.
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- Uptime Checks (15).
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- Heartbeats (5) - Detect when background services or scheduled tasks stop reporting.
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\- Unlimited users and applications.
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\- 250,000 messages per month.
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\- 10,000 emails per month.
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\- 90 days retention.
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\- Uptime Checks (15).
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\- Heartbeats (5) – Detect when background services or scheduled tasks stop reporting.
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\*\*Enterprise Plan\*\*
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**Enterprise Plan**
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Price: $269/month (annual) or $299/month (monthly)
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Includes everything in Business+, plus:
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\- 1,000,000 messages per month.
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\- 40,000 emails per month.
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\- Uptime Checks (50).
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\- Heartbeats (20).
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\- AI \& Machine Learning – Detect anomalies and bots automatically. Integrated ChatGPT assistant for error analysis.
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\- Custom Documents – Option to have security questionnaires or audit documents completed.
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If you need more messages, custom plans are available as well. Reach out to support to hear more.
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- 1,000,000 messages per month.
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- 40,000 emails per month.
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- Uptime Checks (50).
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- Heartbeats (20).
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- AI & Machine Learning - Detect anomalies and bots automatically. Integrated ChatGPT assistant for error analysis.
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- Custom Documents - Option to have security questionnaires or audit documents completed.
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If you need more messages, custom plans are available as well. Reach out to support to hear more.

‎docs/special-programs.md‎

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title: Special Programs
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description: Discounts and sponsorships for startups, non-profits, MVPs, user groups, and open source.
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# Special Programs
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**Startups** - Discounted Business plan for 12 months. Focus on product while monitoring reliability.
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\# Special Programs
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\*\*Startups\*\* — Discounted Business plan for 12 months. Focus on product while monitoring reliability.
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\*\*Non-profits\*\* — Reduced pricing for verified non-profit organizations.
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\*\*MVPs and User Groups\*\* — Free or discounted subscriptions for Microsoft MVPs and community groups; sponsorships available.
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**Non-profits** - Reduced pricing for verified non-profit organizations.
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\*\*Open Source\*\* — Free Small Business plan for eligible open-source projects.
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**MVPs and User Groups** - Free or discounted subscriptions for Microsoft MVPs and community groups; sponsorships available.
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**Open Source** - Free Small Business plan for eligible open-source projects.

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