Use the reply_to_ticket util in macros

Author: MMK21Hub

nephthys/macros/faq.py

@@ -1,6 +1,7 @@
 from nephthys.actions.resolve import resolve
 from nephthys.macros.types import Macro
 from nephthys.utils.env import env
+from nephthys.utils.ticket_methods import reply_to_ticket
 
 
 class FAQ(Macro):
@@ -19,10 +20,10 @@ async def run(self, ticket, helper, **kwargs):
             or user_info["user"]["profile"].get("real_name")
             or user_info["user"]["name"]
         )
-        await env.slack_client.chat_postMessage(
+        await reply_to_ticket(
             text=f"hey, {name}! this question is answered in the faq i sent earlier, please make sure to check it out! :rac_cute:\n\n<{env.transcript.faq_link}|here it is again>",
-            channel=env.slack_help_channel,
-            thread_ts=ticket.msgTs,
+            ticket=ticket,
+            client=env.slack_client,
         )
         await resolve(
             ts=ticket.msgTs,

nephthys/macros/fraud.py

@@ -1,6 +1,7 @@
 from nephthys.actions.resolve import resolve
 from nephthys.macros.types import Macro
 from nephthys.utils.env import env
+from nephthys.utils.ticket_methods import reply_to_ticket
 
 
 class Fraud(Macro):
@@ -19,10 +20,10 @@ async def run(self, ticket, helper, **kwargs):
             or user_info["user"]["profile"].get("real_name")
             or user_info["user"]["name"]
         )
-        await env.slack_client.chat_postMessage(
+        await reply_to_ticket(
             text=f"Hiya {name}! Would you mind directing any fraud related queries to <@U091HC53CE8>? :rac_cute:\n\nIt'll keep your case confidential and make it easier for the fraud team to keep track of!",
-            channel=env.slack_help_channel,
-            thread_ts=ticket.msgTs,
+            ticket=ticket,
+            client=env.slack_client,
         )
         await resolve(
             ts=ticket.msgTs,

nephthys/macros/hello_world.py

@@ -1,5 +1,6 @@
 from nephthys.macros.types import Macro
 from nephthys.utils.env import env
+from nephthys.utils.ticket_methods import reply_to_ticket
 
 
 class HelloWorld(Macro):
@@ -15,8 +16,8 @@ async def run(self, ticket, helper, **kwargs):
             or user_info["user"]["profile"].get("real_name")
             or user_info["user"]["name"]
         )
-        await env.slack_client.chat_postMessage(
+        await reply_to_ticket(
             text=f"hey, {name}! i'm heidi :rac_shy: say hi to orpheus for me would you? :rac_cute:",
-            channel=env.slack_help_channel,
-            thread_ts=ticket.msgTs,
+            ticket=ticket,
+            client=env.slack_client,
         )

nephthys/macros/identity.py

@@ -1,6 +1,7 @@
 from nephthys.actions.resolve import resolve
 from nephthys.macros.types import Macro
 from nephthys.utils.env import env
+from nephthys.utils.ticket_methods import reply_to_ticket
 
 
 class Identity(Macro):
@@ -19,10 +20,10 @@ async def run(self, ticket, helper, **kwargs):
             or user_info["user"]["profile"].get("real_name")
             or user_info["user"]["name"]
         )
-        await env.slack_client.chat_postMessage(
+        await reply_to_ticket(
             text=f"hey, {name}! please could you ask questions about identity verification in <#{env.transcript.identity_help_channel}>? :rac_cute:\n\nit helps the verification team keep track of questions easier!",
-            channel=env.slack_help_channel,
-            thread_ts=ticket.msgTs,
+            ticket=ticket,
+            client=env.slack_client,
         )
         await resolve(
             ts=ticket.msgTs,

nephthys/macros/shipcertqueue.py

@@ -1,6 +1,7 @@
 from nephthys.actions.resolve import resolve
 from nephthys.macros.types import Macro
 from nephthys.utils.env import env
+from nephthys.utils.ticket_methods import reply_to_ticket
 
 
 class ShipCertQueue(Macro):
@@ -19,10 +20,10 @@ async def run(self, ticket, helper, **kwargs):
             or user_info["user"]["profile"].get("real_name")
             or user_info["user"]["name"]
         )
-        await env.slack_client.chat_postMessage(
+        await reply_to_ticket(
             text=f"Hi {name}! Unfortunately, there is a backlog of projects awaiting ship certification; please be patient. \n\n *pssst... voting more will move your project further towards the front of the queue.*",
-            channel=env.slack_help_channel,
-            thread_ts=ticket.msgTs,
+            ticket=ticket,
+            client=env.slack_client,
         )
         await resolve(
             ts=ticket.msgTs,