diff --git a/nephthys/data/transcript.py b/nephthys/data/transcript.py
index 3599538..c0e190f 100644
--- a/nephthys/data/transcript.py
+++ b/nephthys/data/transcript.py
@@ -4,6 +4,7 @@
 class Transcript:
     FAQ_LINK = "https://hackclub.slack.com/docs/T0266FRGM/F090MQF0H2Q"
     EXPLORPHEUS_PFP = "https://hc-cdn.hel1.your-objectstorage.com/s/v3/d6d828d6ba656d09a62add59dc07e2974bfdb38f_image.png"
+    IDENTITY_HELP_CHANNEL = "C092833JXKK"
 
     first_ticket_create = f"""
 oh, hey (user) it looks like this is your first time here, welcome! someone should be along to help you soon but in the mean time i suggest you read the faq <{FAQ_LINK}|here>, it answers a lot of common questions. 
diff --git a/nephthys/events/message.py b/nephthys/events/message.py
index d8f3226..f3b4447 100644
--- a/nephthys/events/message.py
+++ b/nephthys/events/message.py
@@ -18,9 +18,6 @@ async def on_message(event: Dict[str, Any], client: AsyncWebClient):
     if "subtype" in event and event["subtype"] not in ALLOWED_SUBTYPES:
         return
 
-    if event.get("thread_ts"):
-        return
-
     user = event.get("user", "unknown")
     text = event.get("text", "")
 
diff --git a/nephthys/macros/__init__.py b/nephthys/macros/__init__.py
index 074592b..3f47f9d 100644
--- a/nephthys/macros/__init__.py
+++ b/nephthys/macros/__init__.py
@@ -1,6 +1,8 @@
 from typing import Any
 
+from nephthys.macros.faq import FAQ
 from nephthys.macros.hello_world import HelloWorld
+from nephthys.macros.identity import Identity
 from nephthys.macros.resolve import Resolve
 from nephthys.utils.env import env
 from nephthys.utils.logging import send_heartbeat
@@ -8,7 +10,7 @@
 from prisma.models import User
 
 
-macros = [Resolve, HelloWorld]
+macros = [Resolve, HelloWorld, FAQ, Identity]
 
 
 async def run_macro(
diff --git a/nephthys/macros/faq.py b/nephthys/macros/faq.py
new file mode 100644
index 0000000..2b92eb2
--- /dev/null
+++ b/nephthys/macros/faq.py
@@ -0,0 +1,29 @@
+from nephthys.actions.resolve import resolve
+from nephthys.data.transcript import Transcript
+from nephthys.macros.types import Macro
+from nephthys.utils.env import env
+
+
+class FAQ(Macro):
+    name = "faq"
+
+    async def run(self, ticket, helper, **kwargs):
+        """
+        A simple hello world macro that does nothing.
+        """
+        user_info = await env.slack_client.users_info(user=helper.slackId)
+        name = (
+            user_info["user"]["profile"].get("display_name")
+            or user_info["user"]["profile"].get("real_name")
+            or user_info["user"]["name"]
+        )
+        await env.slack_client.chat_postMessage(
+            text=f"hey, {name}! this question is answered in the faq i sent earlier, please make sure to check it out! :rac_cute:\n\n<here it is again|{Transcript.FAQ_LINK}>",
+            channel=env.slack_help_channel,
+            thread_ts=ticket.msgTs,
+        )
+        await resolve(
+            ts=ticket.msgTs,
+            resolver=helper.slackId,
+            client=env.slack_client,
+        )
diff --git a/nephthys/macros/identity.py b/nephthys/macros/identity.py
new file mode 100644
index 0000000..de9ea4f
--- /dev/null
+++ b/nephthys/macros/identity.py
@@ -0,0 +1,29 @@
+from nephthys.actions.resolve import resolve
+from nephthys.data.transcript import Transcript
+from nephthys.macros.types import Macro
+from nephthys.utils.env import env
+
+
+class Identity(Macro):
+    name = "identity"
+
+    async def run(self, ticket, helper, **kwargs):
+        """
+        A simple hello world macro that does nothing.
+        """
+        user_info = await env.slack_client.users_info(user=helper.slackId)
+        name = (
+            user_info["user"]["profile"].get("display_name")
+            or user_info["user"]["profile"].get("real_name")
+            or user_info["user"]["name"]
+        )
+        await env.slack_client.chat_postMessage(
+            text=f"hey, {name}! please could you ask questions about identity verification in <#{Transcript.IDENTITY_HELP_CHANNEL}>? :rac_cute:\n\nit helps the verification team keep track of questions easier!",
+            channel=env.slack_help_channel,
+            thread_ts=ticket.msgTs,
+        )
+        await resolve(
+            ts=ticket.msgTs,
+            resolver=helper.slackId,
+            client=env.slack_client,
+        )