Merge pull request #1397 from run-ai/Added-privacy-policy

Added privacy policy

Author: SherinDaher-Runai

docs/home/product-support-policy.md

@@ -0,0 +1,37 @@
+
+The product support levels for the Run:ai software are as follows:
+
+|       | **Critical Bug Fixes** | **Important Bug Fixes** |
+| :---- | :---- | :---- |
+| Full support | V | V |
+| Extended support | V | - |
+| End of support | - | - |
+
+* Full support period: 12 months from the release date of a Major Version.
+* Extended support period: 6 months after the end of the full support period.
+* End of support: 18 months from the release date of a Major Version
+
+Notes:
+
+1. Run:ai may extend the support periods and/or otherwise amend this Product Support Levels Policy from time to time at its own discretion.
+2. Versioning: Run:ai versioning follows Semantic Version (SemVer) numbering scheme, “Ma.Mi.Pa”, where:
+    * **Ma.Mi** is a major version that contains new features, bug fixes and security updates (“Major Version”).
+    * **Pa** is a patch level version that is focused on bug fixes and security updates.
+Run:ai version release dates are listed in theRun:ai product documentation.
+3. **Critical Bug:** a bug that represents a severity 1 support ticket, as listed in the Run:ai support agreement.
+**Important bug:**
+ a bug that represents a severity 1 or severity 2 support ticket, as listed in the Run:ai support agreement.
+
+4. Run:ai is built from 3 components: Run:ai Control Plane, Run:ai Cluster and Run:ai Command Line Inference (CLI). For full details about Run:ai system components see: [https://docs.run.ai/latest/home/components](https://docs.run.ai/latest/home/components){target=_blank}.
+
+5. Run:ai Control Plane, Run:ai Cluster & Run:ai CLI are always released together with the same version number.
+
+6. A supported Run:ai environment is built from:
+
+    * Run:ai Control Plane of a version equal to or greater than the versions of each of the Run:ai Clusters.
+
+    * Run:ai CLI of a version equal to the version on the Run:ai Cluster.
+
+7. From time to time, Run:ai may provide API deprecation notices under the product     documentation of the applicable Run:ai version. For full details about Run:ai API deprecation notice and support policy see: [https://docs.run.ai/latest/developer/overview-developer/#api-support](https://docs.run.ai/latest/developer/overview-developer/#api-support){target=_blank}. 
+
+Last update: Aug 6 2024

mkdocs.yml

@@ -131,6 +131,7 @@ nav:
       - 'Hot Fixes for 2.16' : 'home/changelog/hotfixes-2-16.md'
       - 'Hot Fixes for 2.15' : 'home/changelog/hotfixes-2-15.md'
       - 'Hot Fixes for 2.13' : 'home/changelog/hotfixes-2-13.md'
+    - 'Product Support Policy' : 'home/product-support-policy.md'
     - 'Data Privacy' : 'home/data-privacy-details.md'
   - 'Administrator' :
     - 'Overview' : 'admin/overview-administrator.md'