fix stale ratelimits

[transcental]

• Revert "Revert "add macro system""
• add pre-commit CI
• run checks
• Potential fix for code scanning alert no. 1: Workflow does not contain permissions
• remove silly return
• add identity and faq macros
• update docstrings
• multi transcripts (multi transcripts #17)
• fix identity faq link
• don't delete support team broadcasts
• fix som channels
• fix faq macro bugs
• fix identity macro
• assign on in progress
• give assigned user resolve credit
• leaderboard
• app home tweaks
• _ not -
• improve app home title
• don't add bot as a helper
• oh, just make it a header
• timezones? pfft, what are those
• assigned tickets on dashboard
• fix unclosing ticket bug
• hangtime (hangtime #33)
• move up stats
• add stale closing
• fix issues with stale closing
• fix pyright error
• maybe some things will actually close as stale now lmao
• i really hope this fixes stale
• fix stale again