Copilot Studio agent handoff sample #416
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added 16 commits
October 31, 2025 17:13
…g, and UI integration
…ve error handling and UI feedback for failed messages
… live chat messages
…d from Task to void; remove unused conversation manager field in CopilotStudioAgent
…sation handling; update ChatController and LiveChatService for new conversation flow; enhance frontend to display conversation ID and manage chat state.
…versationManager to support new mapping methods; modify CopilotStudioAgent and MsTeamsProactiveMessage to use ConversationMapping for proactive messaging.
…onfiguration; streamline API endpoints section and remove outdated features.
…low for Handover To Live Agent Sample
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This pull request introduces a new sample application,
ContosoLiveChatApp, which provides a mock live chat service for demonstrating handover scenarios with Copilot Studio. The app includes a REST API for managing chat conversations, message storage, and integration with Copilot Studio via webhooks. Additionally, a conversation mapping service is added to the Copilot Studio sample to manage conversation IDs between systems.The most important changes are:
ContosoLiveChatApp: Core Functionality
ContosoLiveChatApp, targeting .NET 9.0, with nullable reference types and implicit usings enabled (ContosoLiveChatApp.csproj).ChatControllerwith endpoints to start/end conversations, send/receive messages, and retrieve message history, supporting integration with Copilot Studio via webhooks (ChatController.cs).ChatStorageServicefor in-memory, thread-safe storage and retrieval of chat messages by conversation, including methods for conversation lifecycle management (ChatStorageService.cs).WebhookServiceto send outgoing chat messages to Copilot Studio using a configurable webhook URL, with detailed error handling and logging (WebhookService.cs).ChatMessagedata model to represent chat messages, including sender, timestamp, and conversation association (ChatMessage.cs).Configuration and Documentation
appsettings.jsonand updatedProgram.csto configure logging, allowed hosts, and the outgoing webhook URL; registered required services and set up the HTTP pipeline (appsettings.json,Program.cs). [1] [2]README.mdwith setup instructions, API documentation, and architecture diagrams for the new app (README.md).Copilot Studio Sample: Conversation Mapping
ConversationManagerandConversationMappingin the Copilot Studio sample to track and map conversation IDs between Copilot Studio and the live chat app, supporting upsert, retrieval, and removal of mappings (ConversationManager.cs).